User Privacy Policy
We are Verywell Casino. This Privacy Policy explains how we collect, use and protect information when you interact with our casino services. It covers the types of information we gather, how we process payments and game activity data, the cookies and tracking technologies we use, and the choices available to you about your data. Read these terms to understand access, correction and deletion options, how we share data with service providers, and how we update this policy. Contact details are in your account settings for privacy requests.
Types of data we collect
Personal data: name, date of birth, address, email, phone number and identity documents where required for account verification. Transactional data: deposits, withdrawals, payment method details, currency preferences and bet history. Technical data: device identifiers, IP address, browser type, session logs and game-play metrics. Preference data: language, marketing opt-ins and account settings. We collect only data necessary for account management and legal obligations.
How we use information
Account and service delivery
Create and manage accounts, process deposits and withdrawals, record play history, calculate bonuses and handle responsible-gambling tools. Verify identity and comply with anti-money laundering checks where required.
Operational and safety purposes
Prevent fraud, detect abuse, resolve disputes and maintain platform integrity. Use aggregated data for service monitoring and operational reporting.
Communications
Send transactional messages, updates about your account, and optional promotional communications if you consent. Offer support via live chat and email.
Data protection and security practices
Access to personal data is restricted to authorised personnel and third parties with a clear need to process your data. We apply encryption and secure access controls to protect stored and in-transit data. Routine security checks and vendor assessments are used to maintain appropriate safeguards. Retention periods follow legal and business needs; we anonymise or delete data when no longer required.
Cookies and tracking technologies
Cookies and similar tools are used to keep you logged in, remember preferences and measure site performance. We use first-party and third-party cookies for analytics and functional purposes. You can manage cookie preferences through your browser and account settings. Blocking cookies may affect site features and game performance.
User rights regarding their data
Access: request a copy of personal data we hold about you. Correction: update inaccurate or incomplete information via account settings or support. Deletion: request removal of personal data where legal retention is not required. Objection and restriction: raise concerns about specific processing activities. To exercise rights, contact support using the privacy request option in your account.
Data sharing and third parties
We share data with payment processors (for example PayPal, Skrill, Neteller, Pay by Bank, Paysafecard), verification providers, analytics and fraud-prevention vendors, and service partners who support our operations. Third parties process data under contract and must follow confidentiality and security requirements. Aggregated or anonymised data may be shared for analysis and reporting.
Updates to this privacy policy
We may update this policy to reflect changes in services or legal requirements. Material changes will be communicated via the site or by email. Continued use of your account after updates indicates acceptance of the revised terms. Check your account notifications for any important changes.